Your Compass to Dealership Innovation and Growth.
More than an event, Dealer Conference is a strategic investment in your dealership’s future. Designed as an immersive experience, it delivers the tools, insights, and connections you need to thrive in today’s dynamic automotive landscape - all with PBS and v10 at your side!
Why Attend PBS Dealer Conference?
The PBS Dealer Conference is THE PBS ADVANTAGE.
It's simple.
Stay Engaged | Maximize your DMS Investment | Stay Ahead of the Competition
Stay Engaged
You chose PBS as your business partner and DMS platform, but the true value of your investment lies in maintaining active engagement with the ongoing software development and services we continuously enhance every day.
PBS employs 85 full-time developers and designers in North America, who collectively contribute over 180,000 hours annually in growing v10. Their efforts ensure that the DMS evolves in alignment with, and often ahead of, the rapidly advancing technological landscape.
With the substantial growth within v10, every year, it can be challenging to stay updated while you are rightfully focused on managing your business.
Join us for the annual PBS Dealer Conference to get a quick, 2-day overview of the major enhancements added to v10 this year. Stay engaged to learn about the features, decide which ones benefit your store(s), and implement them when you return!
Maximize your DMS Investment
Every dealership is unique, and PBS Dealer Conference is the most efficient way for you to see and very quickly prioritize which of the new advancements make the most sense to you. You will often see the most growth in the DMS features that complement the core functions of the system, many of which you may be investing externally with other providers, come check out how they have grown with us, and even collaborate on how we can make them even better!
You also learn about the lesser-known services PBS includes beyond the DMS, targeted at helping you more effectively run your business. Management tools, training support, user-by-user software adoption, just to name a few.
All this helps you to ensure your staff are using exactly the right tools, for your unique business - maximizing your investment in PBS.
Stay Ahead of the Competition
Our software grows, by the desires and ideas of all different kinds of dealerships across North America & the Caribbean. All franchises, all sizes, and every type of enterprise you can imagine. We embrace every idea, no matter how small, and prioritize only the best of the best to add to v10.
Dealer Conference is your opportunity to see these ideas put into action, and to collaborate with our development teams, on what things will make your life easier, your department more profitable, and your business run a little smoother.
Attendees of the PBS Dealer Conference are people like you, who want to stay ahead of the competition, and take an active role in staying ahead of the competition and leading their companies and their people forward.
In summary
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See what we have added to v10 in the last 12 months.
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Identify priorities and create a strategy to achieve them.
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Discover our projects for next year and get involved!
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Meet the people who are responsible for the tools you use every day.
Is it necessary to attend the PBS Dealer Conference every year due to
the evolving nature of PBS and v10?
We strongly encourage dealerships and dealer groups to send at least one representative annually to the Dealer Conference. This allows them to stay informed about changes, evaluate new developments, and decide which features they should implement in their stores.
‘We send at least one person to the Dealer Conference every year. The automotive industry is evolving so quickly, and our staff need to focus on our dealership. PBS has become a trusted provider in the DMS and automotive technology space, and attending their conference for 3 days to see what we need to do to remain modern and current is well worth my investment’
David F., CFO
Crown Automotive Group
Fuel Your Service Drive
Eliminate phone tag and keep your service bays running smoothly with our user-friendly online booking system. Harmoniously integrated with our powerful CRM, it ensures fast, reliable service with streamlined scheduling and timely follow ups, keeping your business and customers moving forward.
Service
Deliver on Time (Service and Sales)
Vehicle delivery and lot preparation is a juggling act that requires your Sales and Service departments to work together. Find the best ways to keep both teams aligned and provide an experience your customers won’t forget!
Fixed Ops Focus 1 (Service and Parts)
Witness how to fully leverage v10 in Service and Parts through individual processes and functionality. Create smoother inter-departmental workflows and offer a simple, stress-free experience for your customers.
Fixed Ops Focus 2 (Service and Parts)
45 minutes just isn’t long enough to explain the complexity of the service drive, so we’re extending ‘Fixed Ops Focus’ to cover the entire workflow to the next customer visit. Journey through the service bay with us as the technician, advisor, and Fixed Ops experts.
Assess Your Process
Over the last year, we’ve created new features designed to help you monitor the effectiveness of your processes. Our Analytics pages and reports provide tangible understanding of your operational procedures, showcasing evidence of your achievements.
Consistent Communication (CRM)
Your #1 priority is the customer, so efficient communication is essential. Use your data and service history details to deliver the best experience possible and keep customers coming back. Maintain consistency and build confidence in your messaging.
Strategic Management
Make strategic decisions by taking a closer look at managerial reports. Our new Financial Dashboard pages supply real-time information relevant to your dealership so you can stay ahead of the curve and know exactly where you’re trending.
EMG - Mindful Maintenance
The Enhanced Maintenance Guide (EMG) is a live, web-based application that promotes customer trust while amplifying your parts and labour sales. Quickly customizable to match the v10 pricing matrix, the EMG is the key to next-level retail selling and retention, connecting factory and dealer-recommended services.
Connect the Dots
Last year, we launched our reimagined Financial Dashboard pages. Let’s review how to use these to take care of business in every department, making the most of your v10 reporting to stay on top of actionable items and meet your goals. Additionally, we’ll discuss where the future evolution of this functionality.
Unlock the Ledger
Enhance your detective skills with in-depth search capabilities available to help you get to the bottom of what’s happening and determine where effective intervention is necessary. Explore our newest query options, and don’t get left in the dark!
Operational Oversight
Much of your dealership’s profitability flows from Fixed Ops. What processes can optimize these departments? From managing customer records to controlling credit accounts, it’s up to you to determine the best practices for your store.
Bridging the Gap (Sales & Acct)
Collaboration between your Sales superstars and administrative heroes is essential to sealing more deals. With a focus on inter-departmental practices to confirm details and finalize payments, you’ll build the foundation for long-term progress.
Accounting
Decipher Discrepancies (Parts & Acct)
Unravel the mystery behind mismatched numbers in Parts Inventory. Whether you’re an experienced Parts Manager or a new Controller, this session is built to equip you with the essentials needed to ensure harmony between what’s on the shelves and what’s in the books.
Secure the Sale
Are you effectively managing customer deposits? Engage in discussions on successful tracking and management strategies, encouraging open communication between Accounting and other departments.
The More You Know
Concerned that you’ve missed out on essential information? Leave no stones unturned - we’ll fill you in on new and available features you might not be aware of.
Online Express Pay Today
Interested in taking a deeper dive into Online Express Pay? Uncover new developments and observe how each department harnesses its functionality to provide customers with more options and faster payments.
Cracking the Contact
Dig deeper into customer details to craft actionable strategies for a seamless customer experience. Extend your ability to manage customers with unparalleled precision. From scrutinizing valuations to managing customer care contacts, we’ll motivate you to build beneficial relationships.
Parts Perspective (CRM)
Unlock new potential in your Parts department with CRM and benefit from powerful plugins like special order notifications, quote and invoice follow-ups, and targeted marketing. Let Workplan work for you and save valuable time. Bring your input to help shape the future of CRM development and transform your communications!
Parts
Parts Wholesale Insights
Whether wholesale account management is central to your operations or just something that interests you this insightful session is for you. Discover how v10 can be utilized to empower managers to efficiently handle their key accounts. With a keen focus on wholesale analytics, learn how to leverage data-driven insights to drive informed decision-making and propel business growth.
Discount Dynamics
Dive into the art of discount management like never before! Illuminate the path to maximizing sales and profitability in your Parts department with v10’s game-changing features, providing superior transparency and analytics.
Unveiling Analytics
Look beyond conventional data to reveal hidden insights and actionable intelligence. Navigate through innovative functionality and techniques designed to enhance your understanding of parts analytics, fostering informed decisions and efficiency in your operations.
Coaching Process
As a manager, you need appropriate resources to support your staff, no matter if they are new to the business or seasoned experts. The sky is the limit when your team is focused on the ever-important customer experience.
Steps to Success
Get back to basics with the fundamental sales skills needed to reach your goals. Monitor communications and the step-by-step tasks that will get you the desired outcomes.
Quality Quoting
Revamp your quoting process with customer-focused strategies to turn consideration into commitment. Use our web quoting option to add a new dimension to the approach and confidently make the sale every time.
Sales
Moving Mobile
As we progress into the digital era, let's talk about how mobile technology has advanced and delve into the latest functionality within our mobile app.
Coffee for Closers
Let us demonstrate all your reporting options and how you can maximize opportunities to get the most mileage out of each vehicle you get your hands on. Always oversee the success of your efforts!
Cyber Security Q&A
Data protection is at the forefront of every business. Get your questions answered by the experts and discover best practices for protecting yourself and your business.
Wish Upon a Car (CRM)
Connect your customers’ desires and business decisions to achieve peak sales. Use the information at your fingertips and mine your own data to initiate the next deal.